Samsung is a master at consumers choice. Samsung offers a mobile phone to suit every customer’s requirements, at all price points, on a variety of different operating systems, while its rivals offer a restricted or – in the case of Apple – no choice.
Analyzing the products available from the top five handset and smartphone manufacturers tells a very interesting story. In the US alone, Samsung offers 153 different cell phones! Samsung also knocked Apple off its perch to become the best-loved smartphone vendor in the US-based Brand Keys 2013 Customer Loyalty Index.
Will we see this sort of thing soon in the m-payments/pos/retail space? What if you could plug any merchant account or and banking facility into a set of tools to help you run your business rather than sitting in one particular silo? What about customer service – click & collect, browse online, buy offline, vise vera.. As in mobile, retailers that offer their customers a widest variety of options possible, for them to pick which ever is most convenient, will provide the best retail experience.